How is feedback about poor service handled?

At CXG, we value your honest feedback as it helps brands enhance their service quality and customer experience.

When assessing a Sales Associate or Beauty Consultant during an in-store or online visit, your feedback is:

• Collected and reported at an aggregated level to ensure anonymity.
• Used to identify broader trends and improvement areas for the brand, not to evaluate or penalize specific employees.

For internal verification purposes, we may request a physical description or identifying details to confirm your observations.

However, these specifics are never shared with the client to maintain confidentiality and fairness.

Your insights play a crucial role in helping brands refine their training programs, enhance customer interactions, and deliver exceptional service.